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Technical Support

The Integrated Business Applications software is a standard Microsoft Windows based ASP.Net/IIS/SQL Server application that will run on any Windows 2008 R2 (or newer) server that meets the installation requirements. A qualified Windows Server support technician should be able to install and support the software with ease. The installation and setup instructions are available here on our website.

If, however, you do not have your own IT team or technician and you do require technical assistance, we can help. You can purchase our optional support services using this link.

Here is how our technical support services work …

E-Mail and Help Desk Tickets

Your primary method of technical support will be e-mail. We chose this approach to assure speed, accuracy and efficiency. All technical support requests made via e-mail will automatically open a support ticket in our help desk.

This approach to technical support allows us to have a senior technician address any reported issues while improving the speed of delivery and lowering the cost of service. In a nutshell, using an email/ticketing based system ensures our technicians are not wasting their time playing 'phone tag'. It also ensures your valuable time is not wasted waiting in a phone queue.

Telephone and Virtual Meetings

When it is necessary, we will reach out to you via telephone. We will also schedule convienient virtual meetings using secure, industry-leading tools like Citrix GoToMeeting and GoToAssist as needed.

Support Triage

All support requests are addressed on a first-come, first-served basis. However, on occasion our technicians may become busier than normal. Should this happen, we will triage your requests into one of four categories and then apply the first-come, first-served rule to requests starting at Category A and working down to Category D.

Severity Category Definition
Category A The system is completely inoperable, or a critical function is not available or operating incorrectly and core services are impacted.
Category B A critical function is not available or operates incorrectly. The impact is not immediate but imminent.
Category C A critical function is not available or operates incorrectly but a temporary workaround is available.
Category D A non-critical, desired or nice-to-have function is not available or operating incorrectly.
Note:
Our technical support team will certainly 'pull out all the stops' when providing support related to the installation, configuration and operation of the Integrated Business Applications software.

While our support team may offer (and the customer may request) support for the underlying Microsoft Windows and SQL Server, DNS and Firewall technologies, the Customer must acknowledge and agree that any such advice and support is given in good faith as a courtesy only and that Integrated Business Applications shall in no way be liable or responsible for any damages arising from the acceptance and/or reliance on any such advice or support, or any costs arising from relying upon or using the advice.*

Ultimately, the customer must rely on the product vendors for support on their technologies.

Purchase Technical Support

The purchase of Technical Support is completely optional. You may purchase Technical Support using this link.
Additional Information
Please use this link to reach out to us; we are always happy to answer your questions.
 
© Integrated Business Applications
All Rights Reserved
End User
License Agreement (EULA)
Website
Terms of Use
© Integrated Business Applications
All Rights Reserved




End User
License Agreement (EULA)




Website
Terms of Use